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Privacy Policy

Next Level You (ABN 63 925 458 124)
Website: https://www.nextlevelyou.com.au

Last updated: March 2026

1. Introduction

Next Level You (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information, whether provided offline or online, including through:

  • https://nextlevelyou.com.au
  • Our social media pages (including Facebook and LinkedIn)
  • Coaching, consulting and training engagements
  • Events, workshops and online programs

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name
  • Contact details (email address, phone number, postal address)
  • Date of birth (where relevant)
  • Payment details (processed via secure third-party providers)
  • Business information (role, organisation, industry)
  • Demographic information (such as postcode)
  • Preferences, feedback, survey responses and testimonials
  • Details of services you have enquired about or purchased
  • Communications between you and us
  • Website usage data including IP address, device information, browser type, pages visited, time spent on site and referral source
  • Any additional information you provide to us directly or indirectly

We may collect personal information directly from you, or from third parties where you have consented to that collection.

We do not knowingly collect sensitive information (such as health information) unless it is voluntarily provided and necessary for the delivery of coaching or related services.

3. How We Collect Personal Information

We may collect your personal information when you:

  • Complete a contact form
  • Subscribe to our mailing list
  • Purchase or enrol in a program
  • Book a discovery call
  • Participate in coaching, consulting or training
  • Attend an event or workshop
  • Interact with us on social media
  • Visit our website (via cookies and analytics tools)

4. Why We Collect and Use Your Personal Information

We collect, hold, use and disclose personal information to:

  • Provide coaching, consulting and training services
  • Respond to enquiries and communicate with you
  • Manage bookings and payments
  • Deliver programs, workshops and resources
  • Improve our services and website
  • Conduct research, analytics and business development
  • Send marketing communications (where you have consented)
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose you would reasonably expect.

5. Marketing Communications

If you subscribe to our mailing list or engage with our services, we may send you marketing communications about programs, workshops, resources or services we believe may be relevant to you.

You can unsubscribe at any time by:

We will not sell or rent your personal information to third parties for marketing purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

  • IT service providers, website hosts and cloud storage providers
  • Email marketing and CRM platforms
  • Payment processors
  • Professional advisors (e.g. accountants, lawyers)
  • Contractors or facilitators supporting service delivery
  • Regulatory authorities where required by law
  • A purchaser of our business (if applicable)

Some third-party providers may store data overseas. By providing your personal information, you consent to this disclosure. We take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with Australian privacy law.

7. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

  • Secure password-protected systems
  • Encrypted payment processing
  • Limited access to personal data
  • Secure cloud-based platforms

However, no method of transmission over the internet is completely secure. You provide information at your own risk.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve your browsing experience
  • Understand website traffic and usage patterns
  • Support marketing and retargeting campaigns

We may use tools such as Google Analytics and Meta (Facebook) Pixel.

Cookies do not typically identify you personally, but may link to information you have provided to us.

You can disable cookies through your browser settings. However, doing so may affect website functionality.

9. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction if you believe information is inaccurate, incomplete or out of date.

To make a request, please contact us at:
privacy@nextlevelyou.com.au

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at:

Privacy Officer
Next Level You
PO Box 14
Mount Evelyn VIC 3796
Email: privacy@nextlevelyou.com.au

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised “Last updated” date.

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